Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results - Audiobook (Unabridged)

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Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results - Audiobook (Unabridged)Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Rene Evenson ensures youll always have the right words to defuse tense interactions. Practical and insightful, this book ensures youll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee caused negative encounters to teach you: how to

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